Conference calls these days can involve participants from Prague to Houston to Bangalore. This can make cost structuring complex. Some carriers don’t give you all the details about conference call costs which can be very uncomfortable. Why? Because when your client or partner gets a huge, unexpected phone bill, they don’t like it. Would you? Let’s find out how to avoid this.
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Dial-In Charges Can Be Deceiving
A conference call requires participants to dial-in, right? Unfortunately some conference call providers might make it look like people are calling into local numbers, but then they do the bait-and-switch. What does this mean? It means that instead of a local phone rate, they charge a higher rate. It may even look like it’s free, but it isn’t. Try explaining that to a client that gets a big phone bill.
Toll Free Option
A great option is to have a toll free number available for meeting participants to use. This way you can be sure that they won’t get overcharged. The toll free method helps you control your costs as well. Your conference call provider can tell you exactly how much a toll free service costs. If they don’t tell you, you should find another provider. Don’t be mean about it, just say no thanks.
Don’t forget that VoIP connections are usually free of charge for users to call in from. Some providers also provide this type of connection for free up to a limited amount of users.
Simple Is Better
Don’t you hate when you go to choose cable or cell phone service, and it’s all so complicated? You feel like they’re taking advantage of you. The best things are simple. The same goes for conference call costs. For example, you can have a clear picture of costs when the provider charges on a “participant per minute” usage basis.
This means only you – the administrator – gets billed, so no funny business with your clients. You only pay for what you use. If someone doesn’t call in, you don’t get charged. The most transparent conference call services will even have their charges fully outlined on their website.
Account Set Up & Monthly Fees
Some conference call providers will try to charge you a bunch of extra fees like membership, account activation or monthly charges. These are just ways to drain money out of your wallet. Don’t fall for it. Again, don’t get mad. Just walk away.
Don’t worry though. You can get a conference call service that doesn’t overcharge you or try to add on pointless extra charges.
Conference call costs don’t have to be confusing or deceptive. The best providers will outline everything for you up front. This avoids confusion and participant inconvenience. Take control of your conference call costs by hooking up with a provider that makes things simple for you.
Know how much you are going to spend up front on conference call services. Sign up for free today.
V.H.C. for myGC