Conference Call Terminology – Making Sense of The Jargon

So your company needs conference call services, right? But what’s with all the strange terminology like “admin” and “dial-out”? Why can’t they just speak plain English? Well don’t worry. We’re here to demystify the jargon for you.

Sometimes conference calls are identified by other names. So if you hear confcall, teleconference or audioconference, they’re all talking about the same thing. Basically it’s more than two people on a phone call at once.

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Now let’s take a look at the conference call terminology.

Admin

The Admin is the administrator, or organizer, of the conference call. This is also the one that receives the conference call billing. The Admin typically has more control over the call, such as inviting participants or muting users. Some systems refer to the Admin as the conference moderator or manager.

Conference Recording

A feature that allows you to record a conference call for playback later. Some systems also allow you to download and share the recording.

Dial-In, Dialing-In

Every conference call has a dial-in number. This is a phone number that connects you to the conference call. Conference call providers have sets of phone numbers that can be used for dial in. In many cases, dial-in numbers can be set up to be local numbers or toll free.

Dial-Out

No this isn’t calling out for pizza or sushi. When an Admin dials-out, this means they call someone outside of the conference to ask them to join the call. This is typically an Admin only capability.

Email Notification

This means that participants get invited to a conference call by email. The email usually has all the details about the call, such as subject, date, time, dial-in and PIN code.

Local Access Number

These are the dial-in numbers to access a conference call. Most providers have access numbers in many countries to avoid international phone call charges.

PIN Code

After a participant dials into the conference call system, it asks for a PIN code/number (also known as the Access Code, Conference Code, Conference ID, Participant Code, etc.). This may be requested for by a message that says, “Enter in Conference.” Every conference call has a unique PIN number that lets you access the call. The PIN number should not be confused with the dial-in number.

Reservationless or Permanent Conference

This is like having your own conference call ready to use at any time, over and over again. The Admin has their own PIN code and another one is available for participants to use at any time. Too bad you can’t have this at your favorite restaurant!

Scheduled Conference

This type of meeting has a set start time for invited participants. The PIN code is unique to this conference only and expires when the meeting ends.

VoIP Conference Access

Instead of calling from a telephone line, some participants might choose to access the call through an Internet based connection (Skype, Google GTalk, Web RTC Dialer, etc.)

Conclusion

So there you have it! All the confusing terms explained. Now you can sound like a pro when it comes to conference calls.

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V.H.C for myGC