Conference call etiquette #2: the do’s and don’t’s of multi-way phone conversations

Right!, now that you have been using my Global Conference’s bridge for a while, you start to know your way  around conference calls and how useful they can be… that is if you and your participants follow simple guidelines to make the most of it!
So here is Conference Call Etiquette, the second chapter – the do’s and don’t’s of multi-way phone conversations

 

  • Do get comfortable with the fact you will be talking in front of a group and receiving no visual cues or feedback.
  • Use the right phone in a quiet, undisturbed room.
    • Try not to call from an open plan office as this is the equivalent of having a conversation in a nightclub. If you really can’t find a quiet room, use the mute button until you are required to speak.
  • When you do use the mute button – which you should – remember to unmute when you wish to speak. Your contributions mean nothing if no one can hear them.
  • Set up the meeting in advance and communicate the dial in number, passcodes and other information. Keep in mind timezones for your international colleagues. (myGC’s scheduling tool has timezone references built in, mind you!)
  • Get each caller to say hello and introduce themselves. Even though you may never meet in person, it’s a good relationship builder and gets the shyest of people to at least say their name.
  • Don’t assume everyone recognises your voice. Say your name before you speak. This is particularly important for the poor soul taking meeting notes.
  • Likewise, ask for input by using a person’s name. People will pay more attention to avoid the embarrassment of needing the question repeated. This makes especially sense since you have no way to have eye contact…
  • Don’t shuffle papers; scrape chairs, pencil tap, hum or other distracting, noisy activities. It…….drives…………people…………mad!

Largely inspired from the original post by Lyndsay Swinton Owner, Management for the Rest of Us www.mftrou.com