Category Archives: Tips

Why Conference Call Etiquette Is Important

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Have you ever been on a conference call and felt like a spectator? Or have you ever been distracted during a call and caught by surprise? These kinds of gaffes are a no-no when it comes to conference call etiquette. Find out how to play nice with all your partners and clients during your next conference call.

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It Starts Early

When your call is scheduled, try to inform people well in advance. Sometimes an urgent issue comes up, but the best meetings happen when people come prepared. You should arrive and be ready early, especially if you’re moderating the call. If possible, make sure all participants have confirmed their attendance ahead of time as well.

Wait For It Then State Your Name

When you arrive to the call, you should identify yourself. But wait! There might already be people in the call talking, so don’t interrupt. Wait until they finish, then politely say hi and give them your name. In many cases, someone will already be there that knows you, and they’ll introduce you. Then all you have to do is say hi.

Take Turns

We really shouldn’t have to say this, but please, wait your turn. Interrupting is extremely impolite. Interrupt a client too many times, and they might start looking for products and services elsewhere. Plus, you might miss out on some really juicy info – like where to get great take-out.

For conference calls, some might be accessing the call using VoIP, so taking turns is even more important. If not, other people won’t even hear what you’re saying since some communication lines can’t process more than one voice at a time.

Share the Mike

Maybe the only thing as bad as interrupting is monopolizing the conversation. Remember, it’s a conference call. That means everybody should participate. Yes, one person should guide the flow of conversation, but be sure to ask, “What do you think?” every so often.

Believe us, if you talk too long, people will tune out and start browsing the web or picking their nose. Really, it happens all the time.

Stay Awake and Pay Attention

These days, many conference calls are done online – or you might be at your computer while using an iPhone. This makes it tempting to do other things during the call, like check emails, read the news or Facebook with your Aunt Myrtle. But don’t.

Pay attention to the call 100%. Nothing is more embarrassing than having to say, “What’d you say? Sorry my Aunt Myrtle just posted a cute pic of her poodle.” Seriously, multitasking during a conference call is just plain rude.

Conclusion

Good conference call etiquette is important just like in any other type of conversation. Be on time, wait your turn, share space and pay attention. They’ll love you for it.

Conference call on your smartphone now with up to 10 people. Get the conference call app you need for an on-the-go business.

 

V.H.C. for myGC

 

Understanding Conference Call Costs

By | Conferencing App, my Global Conference, Tips | No Comments

Conference calls these days can involve participants from Prague to Houston to Bangalore. This can make cost structuring complex. Some carriers don’t give you all the details about conference call costs which can be very uncomfortable. Why? Because when your client or partner gets a huge, unexpected phone bill, they don’t like it. Would you? Let’s find out how to avoid this.

Propel your business forward. Get a global conference call service with low local rates worldwide. Register for free today.

Dial-In Charges Can Be Deceiving

A conference call requires participants to dial-in, right? Unfortunately some conference call providers might make it look like people are calling into local numbers, but then they do the bait-and-switch. What does this mean? It means that instead of a local phone rate, they charge a higher rate. It may even look like it’s free, but it isn’t. Try explaining that to a client that gets a big phone bill.

Toll Free Option

A great option is to have a toll free number available for meeting participants to use. This way you can be sure that they won’t get overcharged. The toll free method helps you control your costs as well. Your conference call provider can tell you exactly how much a toll free service costs. If they don’t tell you, you should find another provider. Don’t be mean about it, just say no thanks.

Don’t forget that VoIP connections are usually free of charge for users to call in from. Some providers also provide this type of connection for free up to a limited amount of users.

Simple Is Better

Don’t you hate when you go to choose cable or cell phone service, and it’s all so complicated? You feel like they’re taking advantage of you. The best things are simple. The same goes for conference call costs. For example, you can have a clear picture of costs when the provider charges on a “participant per minute” usage basis.

This means only you – the administrator – gets billed, so no funny business with your clients. You only pay for what you use. If someone doesn’t call in, you don’t get charged. The most transparent conference call services will even have their charges fully outlined on their website.

Account Set Up & Monthly Fees

Some conference call providers will try to charge you a bunch of extra fees like membership, account activation or monthly charges. These are just ways to drain money out of your wallet. Don’t fall for it. Again, don’t get mad. Just walk away.

Don’t worry though. You can get a conference call service that doesn’t overcharge you or try to add on pointless extra charges.

Conclusion

Conference call costs don’t have to be confusing or deceptive. The best providers will outline everything for you up front. This avoids confusion and participant inconvenience. Take control of your conference call costs by hooking up with a provider that makes things simple for you.

Know how much you are going to spend up front on conference call services. Sign up for free today.

V.H.C. for myGC

red-phone

How conference calls work? a glossary…

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The Mysterious Conference Call

It’s a Friday morning and all you’re thinking about is the TGIF drinks tonight as you walk into the office. Suddenly, your boss pops by and says: “Hey! Please arrange a con call later this evening at our office. Let’s get Sally from New York to dial in to our teleconference and Jane from Italy and perhaps, we can all have an audioconference together to get this project going.”

Okay wait. What?

What a party pooper! If you’ve no idea what conference calls are or how they work, you wouldn’t have a clue to what was just said. Con call, teleconference and audioconference are all jargons for the meaning “conference call”.

A conference call is simply a group of 3 or more and even over 3 thousand parties, conversing simultaneously over the phone or a conference call app that is designed to host such a call. These calls can also be made locally or globally with participants dialling in with a given number and a pin code.

Now hang on tight folks, we are now going to tell you what you need to know about the mysterious conference call.

When are conference calls used and are there different types?

Companies use conference calls to converse or distribute information to a varied number of callers at the same time. There are two basic types of a conference calls – The “meet me type” which all participants including the administrator or host, dial in to a common number and the “ad hoc type”, which the host calls each participant to connect the call.

How you can set up a conference call

A company can simply call and sign up with a conference call provider and get everything going immediately. We highly recommend a service that gives you call recording, participant dial out capabilities and dialling in from Skype, SIP or WebRTC.

If you’re in a company that has offices around the region or globally, you may want to strongly consider a service provider that would allow you to have a central billing account as well.

Jargons commonly used that you absolutely need to know

Dialling in / Dial in: The act of dialling a phone number to connect to the central host of the conference call. A conference call service provider would have their own set of phone numbers that you can dial and upon entering a pin code, you will get connected to the host of the call.

Dialling out / Dial out: The act of the administrator / host of the call to call someone outside of the current conference call to add him/her in. It is worthwhile to note that not all conference call providers can provide such a service.

Pin / Call pin code: Each conference call has its own set of pin codes which would need to be entered after dialling the phone number. After entering the pin, the caller will be given access to the call that he/she should be joining.

Administrator / Host: The administrator or host of the call is usually the one who organizes the conference and has a few other controls over the call, such as muting participants or removing them completely. The administrators are also the ones who will be billed for the call.

Reservationless / Permanent conference: These are terms used to describe a non-expiring conference call service, which also means you can have a conference call anytime with no setup needed. The administrator typically owns 2 conference call pins, one for the administrator and one for the participants. They can be used anytime.

Scheduled conference: A type of conference call that is scheduled at a specific time for a specific set of participants. The call pin codes are unique to the conference call only and expire after the end of the call.

Local access number(s): These are the local telephone numbers that you need to dial to connect to a conference call. Most conference call service providers have local access numbers in many countries so that participants do not need to call international phone numbers for connection.

Additional Information

Setting up a conference call is a lot easier once you know the basics of functionality and its jargons. To find out about what a conference call provider can do for you, please click this link here.

 

Nigel Sim for myGC

 

Skype conference call? Yes you can with myGlobalConference

By | Conference call, Tips, Uncategorized | No Comments

skype

myGlobalConference allows you to dial into your conference call through Skype for free!

…how does it work

2 ways to hold a Skype Conference call with myGlobalConference; one is free, the other is not, beware!

  • the free way consists in adding the user “myglobalconference” to your contacts list in Skype. We automatically accept your invitation and as soon as you call the “myglobalconference” user you are immediately prompted by our system to enter the conference code. No need to worry about dialing a number nor calling nationally nor internationally. You could do it from your mobile phone as well! (data network permitting of course, provided you have the Skype app installed)
  • the non-free way…is if you use Skype to dial one of our dial-in phone numbers. Technically it works… except you get charged by Skype for the phone call (unless you have a flat rate plan… in which case it is still free for you)

You have been warned!

Of course, not every participant needs to dial-in using Skype… the others can connect to the conference call using more traditional methods (landline, mobile phone for instace). Quite practical!

…any drawbacks? What’s the fine print?

Skype uses VoIP technology (Voice over IP); in other words it uses the internet to place calls and connect your computer to the phone system. By definition the call quality is dependent on the quality of your internet connection and the overall traffic levels on the internet at that time of day. Usually it works fine, but sometimes the call could drop, or the voice quality might suffer… this is completely independent from myGlobalConference. With such conditions, even Skype-to-Skype and Skype-to-Phone calls would suffer from the same hiccups. When this happens, we can only recommend to go back to the good old landline or mobile phone to place the call.

Hoping this helps to better understand what happens behind the scenes!

Have great conferences!

myGC

more info: https://www.myglobalconference.com/faq_coverage (see Skype Conference call section)

 

How to join a conference call from an iPhone fast – hack –

By | Conference call, Tips, Uncategorized | One Comment

Some time ago we wrote about how to join conference calls at lightning speed, the tip referred to a blackberry, yet the same applies to an iPhone.

Indeed, you can just add pauses after the dial-in number and before the PIN of the conference call. Like this: type +12126019299,,3425171 and dial… the phone will dial the number +12126019299 then wait about 3 to 6 seconds and enter the PIN code 3425171.

 

iphone dial pad

iPhone dial pad has a pause and wait key

Easy!, now you can save this number combination in your contacts in case it’s a combination you use often, you can paste it in an email or a calendar invite and it’ll appear as clickable (blue and underlined). This will make your’s and the participant’s lives easier… (yes, the’ll be forever grateful)

Let’s push the hack further:

If you insert commas or p: (  ,  or p ) you get 3 seconds of pause per comma before the code is entered. This means that if you type 2 commas or p, you get 6 seconds of pause…

If you insert a semi-colon or w: (  ;   or w) you get a wait, meaning the system waits for the other party to pick up and then enters the code. Not recommended for conference calls, better a pause or two rather than a wait…

Nice!

Have great conferences!

myGC

Free conference calls: myfreeconfcall.com

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This week we launched a new conference calling service: myfreeconfcall.com fully compatible with myGlobalConference.com

It allows users to hold conferences online via the Chrome or Firefox browser for free!
It is extremely intuitive to use and provides easy tools to share the conference codes with friends.

If you have a myGlobalConference conference code, you can use it to launch the conference and invite participants to join the call either via phone or the myfreeconfcall.com website!!

myfreeconfcall.com is based on the WebRTC technology and thus available only on compatible Chrome and Firefox browsers and on all Android devices running Chrome.

Have great conferences.
MyGC

Conference call security tips

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We got an interesting question the other day on how to preserve confidentiality when in a conference call. After all someone might “secretly” dial in your call to eavesdrop…

Here are a few recommendations on what to do and not to ensure more confidentiality during your calls:

1. Reserve different dial-in codes for internal calls and external calls, use different dial-in codes for different purposes or different external meetings.

2. Make sure you keep the “Beep at participants login” to “yes”,

3. Before starting the meeting ask everyone to identify themselves,

4. Always ask who joined when you hear the beep.

5. If you can, check the webtool to see how many participants are on call at all times.

6. Use scheduled conferences, this method assigns a different code to each participant, the code is temporary and non-reusable. It also allows to identify the callers by their name from the Web tool.

Have great conferences!

myGC

Why you need 2 conference call IDs

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Today I met my new assistant. She is pretty experienced and will manage my schedule (read, boss me around). She taught me a couple of tricks and shared her view on how we would be working together. One thing she told me is that I would need 2 conference call codes (i.e. the pairs of codes called administrator and participant pin)…

Why do I need 2 ?

Well, when you have back to back conference call meetings… and your first one overruns… you don’t want the new participants to barge into your call before you’ve closed the first one. Quite smart.

Actually it did happen to me once or twice but since it happened with colleagues… no real harm was done and we just had a laugh. But imagine you are in a call with clients, customers or suppliers… you certainly do not want them to be in the same call at the same time… and you do not want them to just quietly dial-in and listen to your private conversations…

So, if you think you might risk being in such a situation, just create a couple of permanent codes so that you can use them over and over and alternate them. Or use the scheduled conference option. in that case the pair of codes is unique to the call and is never repeated. (remember: myGlobalConference.com allows you to create as many pairs of codes as you want and schedule conference… at no extra charge!)

Have great conferences!

myGC

myGlobalConference meets WebRTC to create the WebDialer app to join conferences right from your browser

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Conscious of the fact that accessing conference calls is not always straightforward, we have launched a WebDialer app that allows you to connect to the conference call right from your WebRTC-enabled browser. click here to see what it looks like mygc.co/dial

In other words if you have a Chrome, Firefox or Opera browser, you have the possibility to use this app natively (i.e. these browsers are compatible with WebRTC without needing to install anything)

Nothing could be more simple:

– Go to mygc.co/dial
– Enter the conference PIN (participant PIN or administrator PIN)
– You are in the conference!

Did we mention that it’s free? and that calls made through the WebDialer are free?   😉

myGlobalConference.com

Have great conferences!

myGC
www.myglobalconference.com

How to join a conference call?, What is a conference call? … here’s the answer

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Friends,

A short video is worth a thousand words said someone famous (Napoleon, we believe… hmm probably an anachronism, so maybe he meant a small drawing).

Anyway, the answer to “How to join a conference call?, What is a conference call?, … ” is now in video, in a nice and short explainer video. Stay tuned for more of these!

https://www.youtube.com/watch?v=5aFxaZ4OtnY

Subscribe to our YouTube Channel, Tweet it, Post it, like it tell your friends! That’s what it’s there for!

Thank you for watching, have great conferences!

myGC