Category Archives: Conferencing App

Conference Call Terminology – Making Sense of The Jargon

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So your company needs conference call services, right? But what’s with all the strange terminology like “admin” and “dial-out”? Why can’t they just speak plain English? Well don’t worry. We’re here to demystify the jargon for you.

Sometimes conference calls are identified by other names. So if you hear confcall, teleconference or audioconference, they’re all talking about the same thing. Basically it’s more than two people on a phone call at once.

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Now let’s take a look at the conference call terminology.

Admin

The Admin is the administrator, or organizer, of the conference call. This is also the one that receives the conference call billing. The Admin typically has more control over the call, such as inviting participants or muting users. Some systems refer to the Admin as the conference moderator or manager.

Conference Recording

A feature that allows you to record a conference call for playback later. Some systems also allow you to download and share the recording.

Dial-In, Dialing-In

Every conference call has a dial-in number. This is a phone number that connects you to the conference call. Conference call providers have sets of phone numbers that can be used for dial in. In many cases, dial-in numbers can be set up to be local numbers or toll free.

Dial-Out

No this isn’t calling out for pizza or sushi. When an Admin dials-out, this means they call someone outside of the conference to ask them to join the call. This is typically an Admin only capability.

Email Notification

This means that participants get invited to a conference call by email. The email usually has all the details about the call, such as subject, date, time, dial-in and PIN code.

Local Access Number

These are the dial-in numbers to access a conference call. Most providers have access numbers in many countries to avoid international phone call charges.

PIN Code

After a participant dials into the conference call system, it asks for a PIN code/number (also known as the Access Code, Conference Code, Conference ID, Participant Code, etc.). This may be requested for by a message that says, “Enter in Conference.” Every conference call has a unique PIN number that lets you access the call. The PIN number should not be confused with the dial-in number.

Reservationless or Permanent Conference

This is like having your own conference call ready to use at any time, over and over again. The Admin has their own PIN code and another one is available for participants to use at any time. Too bad you can’t have this at your favorite restaurant!

Scheduled Conference

This type of meeting has a set start time for invited participants. The PIN code is unique to this conference only and expires when the meeting ends.

VoIP Conference Access

Instead of calling from a telephone line, some participants might choose to access the call through an Internet based connection (Skype, Google GTalk, Web RTC Dialer, etc.)

Conclusion

So there you have it! All the confusing terms explained. Now you can sound like a pro when it comes to conference calls.

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V.H.C for myGC

Understanding Conference Call Costs

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Conference calls these days can involve participants from Prague to Houston to Bangalore. This can make cost structuring complex. Some carriers don’t give you all the details about conference call costs which can be very uncomfortable. Why? Because when your client or partner gets a huge, unexpected phone bill, they don’t like it. Would you? Let’s find out how to avoid this.

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Dial-In Charges Can Be Deceiving

A conference call requires participants to dial-in, right? Unfortunately some conference call providers might make it look like people are calling into local numbers, but then they do the bait-and-switch. What does this mean? It means that instead of a local phone rate, they charge a higher rate. It may even look like it’s free, but it isn’t. Try explaining that to a client that gets a big phone bill.

Toll Free Option

A great option is to have a toll free number available for meeting participants to use. This way you can be sure that they won’t get overcharged. The toll free method helps you control your costs as well. Your conference call provider can tell you exactly how much a toll free service costs. If they don’t tell you, you should find another provider. Don’t be mean about it, just say no thanks.

Don’t forget that VoIP connections are usually free of charge for users to call in from. Some providers also provide this type of connection for free up to a limited amount of users.

Simple Is Better

Don’t you hate when you go to choose cable or cell phone service, and it’s all so complicated? You feel like they’re taking advantage of you. The best things are simple. The same goes for conference call costs. For example, you can have a clear picture of costs when the provider charges on a “participant per minute” usage basis.

This means only you – the administrator – gets billed, so no funny business with your clients. You only pay for what you use. If someone doesn’t call in, you don’t get charged. The most transparent conference call services will even have their charges fully outlined on their website.

Account Set Up & Monthly Fees

Some conference call providers will try to charge you a bunch of extra fees like membership, account activation or monthly charges. These are just ways to drain money out of your wallet. Don’t fall for it. Again, don’t get mad. Just walk away.

Don’t worry though. You can get a conference call service that doesn’t overcharge you or try to add on pointless extra charges.

Conclusion

Conference call costs don’t have to be confusing or deceptive. The best providers will outline everything for you up front. This avoids confusion and participant inconvenience. Take control of your conference call costs by hooking up with a provider that makes things simple for you.

Know how much you are going to spend up front on conference call services. Sign up for free today.

V.H.C. for myGC

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Features of the Best Conference Call App

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When looking for the best conference call app, what features should you look for? Not all conference call apps are the same. For example, should you go with VoIP or not? Remember, your business communication is on the line, so quality is essential. The best apps should do it right in every category.

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Only You Need to Download the Conference Call App

Nothing will annoy partners and clients more than having to download an app to talk to you. Okay, an itchy sweater might annoy them more, but make life simple with an app that only you have to download. All other meeting participants can be called directly on their regular or mobile phone. Make it easy for them – and for you.

Multi-Person Calls

It is a conference call after all, isn’t it? Still, some providers might limit the number of participants allowed in the meeting. The best conference call apps let you to have up to 10 participants. Any more than 10 and a conference call might not be your best way to communicate – a pizza party or soccer game might be better instead.

No-Scheduling Needed

Modern conference call apps shouldn’t require scheduling. The best solutions allow you to call people directly. How does it work? First, you choose all the people you want to call from your address book. Then you tap “Start Conference” and the app’s servers call everyone at their phone number. When the participants answer, they’re automatically admitted into the conference call.

This feature is awesome for on-the-go calls. Need to reach a quick decision or brainstorm with several people now? The best apps let you call them all at once at the touch of a button. Simple!

No VoIP Please

Even though VoIP technology is improving and useful, for conference calls it’s best to stick to regular phone or cell phone connections. VoIP can be shaky and unreliable. Steer clear of apps that depend on VoIP. This also frees your participants from needing an Internet connection to participate.

Reliable & Inexpensive Carrier Network

If you’re calling long distance or international, you better check the calling rates. International calls can be very expensive especially with those extra chatty clients – you know the one. So find an app with a carrier network that has local connections in many countries. This serves two functions: higher quality and lower cost.

The Best Conference Call App

Like we said earlier, the best conference call app satisfies ALL of the above. Your app should make life easier for you. Don’t settle for anything less.

MyGlobalConference app has all the bells and whistles you need. Learn more about the conference call app that allows you to do business better and faster.

 

have great conferences!

V.H.C. for myGC