A toll free conference call means free, right? Well not exactly. For someone dialing a toll free number, yes it’s free. For the conference call administrator though, there are user charges. This is the same for every conference call service. So what are the best ways to reduce costs? We’re glad you asked.
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Toll Free Still Has A Cost
When a person dials into a conference call they can do it one of two ways: through a local number or toll free. In both cases, the meeting administrator gets charged, but the administrative charge for toll free conference call services is higher.
Clients & Partners First – But Be Smart
Of course, you want to treat your clients and partners with kid gloves. If you organize a conference call, you’re not going to stick them with a big phone bill. So you give them a toll free number, right? Not so fast! If you also give them the option of a local call number, you could save money in conference call costs. Being generous doesn’t have to mean being wasteful.
Consider Your Options Carefully
In some cases, you might want to go with only local call in numbers. Most clients won’t be upset about this as local phone charges might be minimal or even zero. However, if your operation is global, you should consider giving participants a choice between local and toll free. In some countries, local calls might not be that cheap. When in doubt, it’s probably best to give clients a choice. Sending chocolates never hurts either.
Free – Free Option
In some cases, you can even get free dial-in without administrative charges. This can happen when people are calling in using a VoIP connection. Skype, GTalk or WebRTC are examples of this type of internet call in. For some international users, these platforms are the method of choice since it keeps their costs low.
Some providers allow you to have a limited number of users that can dial-in for free over VoIP without any administrative charge. After you exceed this limit, a charge kicks in, but it’s still usually much lower than the local or toll free administrative costs.
Toll Free Is Still The Standard
In nearly every business situation, if you are hosting a conference call, the toll free option is the standard. If you go with a provider that can’t offer this service, then you probably should look elsewhere.
Business partners and clients expect this type of courtesy, so give them what they want. That said, you still might be able to save some money by offering simultaneous local and VoIP connection options.
Want a conference call service that gives you local, toll free and VoIP options? MyGlobalConference gives you more choices. Get connected with us today.
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